Lutron Shade Service & Programming
Certified technicians for batteries, reprogramming, keypads and scenes on the Lutron systems we installed.
Service by the people who installed it
A Lutron system is built to run for decades, but batteries deplete, remotes lose pairing and networks change. Every system we install is documented at handover, so when something changes our technicians arrive knowing the shades, the keypads and the scenes. We service the systems we installed. For a system another company installed, that company or a Lutron dealer who takes service calls is the right contact; if you are replacing it, we will quote the replacement.
One visit typically covers it: we arrive with batteries, tools, and programming equipment for Caseta, Serena, Triathlon, RadioRA 3, Sivoia QS, and HomeWorks systems, verify every shade's limits and alignment, and leave your scenes and schedules working the way they should.
Repairs, programming & upkeep
Shade & Motor Repair
Shades that stopped mid-travel, run crooked, make noise, or don't respond - diagnosed on site, with motors and parts repaired or replaced through Lutron's dealer channel.
Battery Replacement
Wire-free Palladiom, Triathlon, and Serena battery changes done correctly - limits verified and alignment preserved on every shade.
Reprogramming & Limits
Upper and lower limits, alignment across a bank of shades, and behavior after power or network changes - restored to millimeter precision.
Pico & Keypad Pairing
Lost remotes replaced and paired, Palladiom keypads and Pico remotes reconfigured, buttons remapped to how you actually use the rooms.
App, Scenes & Schedules
Lutron app setup, sunrise/sunset schedules, vacation modes, and scene programming - coordinated with your integrator on Crestron, Control4, or Savant.
Changes & Additions
Adding a shade to a room we did, moving a keypad, or extending scenes when the house gets a new integrator, on the systems we installed and documented.
Certified on the systems, local to your building
Service is only as good as the certification behind it. Exotic Shades & Draperies is a certified Lutron dealer, Crestron certified, an SDN Specialist, and a Somfy Expert - with our own technicians, our own Fort Lauderdale workroom, and showrooms in Fort Lauderdale and Miami Beach. When a repair needs parts, fabric, or a re-made shade, it happens in-house rather than through a call center.
Every system we install leaves with its documentation, so a service visit years later starts from the record, not from scratch.
Service - frequently asked
Do you service a system you did not install?
No. We service and reprogram the Lutron systems we installed. If another company installed yours, that company or a Lutron dealer who takes service calls is the right contact; if you are replacing the system, we will quote it.
My shade stopped responding - common causes?
In order: a depleted battery, a remote or keypad that lost pairing, a hub that dropped off the network after an internet change, and - more rarely - a motor or limit fault. Most are resolved in one visit.
Do you replace shade batteries?
Yes - with calibration verified afterward, so alignment and limits survive the change. Wire-free Lutron shades typically run years per set.
Can you reprogram scenes and keypads?
Completely - Pico, Palladiom keypads, the app, schedules and scenes across Caseta, RadioRA 3, and HomeWorks, with your integrator where one is involved.
What does a visit cost?
Quoted transparently before any work: a fixed diagnostic visit confirmed up front, then a firm quote for whatever it uncovers. Call with your symptoms and we'll tell you what to expect.
Somfy or another brand?
We service those too - as a Somfy Expert and SDN Specialist, motorized shading and drapery track systems across brands are in scope.
Discerning homeowners, designers, and developers across South Florida trust Exotic with their most important spaces.
“amazing people i had an issue with my blinds they had special brand of motor that other companies did not provide. Then i contacted exotic shades and they found out they were lutron shades that needed a battery replacement. They the came the same week and fixed all my problems i’m amazed and very happy with this service”
“I recently bought a new home and needed help adjusting the existing Lutron shades. Most companies would not work on a system installed by someone else, but Exotic Shades & Draperies sent a technician the same week. They explained the system, made the necessary adjustments, and installed additional shades. Very knowledgeable and professional. Highly recommended!”
“What impressed me most was how naturally the Lutron smart shades respond throughout the day. The installation feels precise, and pairing the shades with our Lutron lighting created a comfortable atmosphere without constant adjustments. A very positive experience. Thanks Exotic !”
Your questions, answered
Do you service Lutron shades that another company installed?
No. We service and reprogram the Lutron systems we installed. If another company installed yours, that company or a Lutron dealer who takes service calls is the right contact; if you are replacing the system, we will quote it.
My Lutron shade stopped responding - what's usually wrong?
The most frequent causes, in order: a depleted battery, a remote or keypad that lost its pairing, a hub or bridge that dropped off the network after an internet change, and - more rarely - a motor or limit fault. Most of these are resolved in a single service visit.
Do you replace batteries in Palladiom, Triathlon, and Serena shades?
Yes. Wire-free Lutron shades run for years on a set of batteries, but replacement needs to be done correctly to preserve alignment and limits. We replace batteries and verify calibration on every shade we touch.
Can you reprogram scenes, schedules, and keypads?
Completely - Pico remotes, Palladiom keypads, the Lutron app, schedules, and scenes across Caseta, RadioRA 3, and HomeWorks, coordinated with your integrator on Crestron, Control4, or Savant systems.
What does a service visit cost?
We quote service transparently before any work begins - a diagnostic visit with a fixed price confirmed up front, and a firm quote for any repair it uncovers. Call 954-881-9331 with your system type and symptoms and we'll tell you what to expect.
Do you also service Somfy and other motorized shades?
Yes, on the Somfy, Crestron and other motorized systems we installed; we are a Somfy Expert and SDN Specialist as well as a certified Lutron dealer.
Lutron shades acting up?
One call, one visit, working shades. Our certified technicians cover Fort Lauderdale, Miami, Boca Raton, and the whole South Florida coast.